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Article 5 - Provision of orders and delivery terms

Delivery location and time

While placing an order the customer has to communicate the place, date and time for the delivery of his order.

Deliveries within a 5 km radius around the shop in the center of Zaventem are mainly carried out De Laere BVBA during regular business hours.

In order to allow De Laere BVBA to deliver orders to all it's customers as efficiently as possible, the products should preferably be received on the ground floor.

E.g. in case of the absence of an elevator, De Laere BVBA may refus delivery on a higher floor or we may charge extra to compensate for the delay and the time required.

Delivery in the morning, at noon, in the afternoon & in the evening

Deliveries are carried out 4 times per day.

In the morning :

  • before 7 am: if someone is available on the spot to receive the order or the order can be placed in a covered landing.
  • between 8:15 am & 9:30 am: although we'll do our utmost to deliver before the agreed time, the exact time of delivery depends heavily on the morning rush hour circumstance and therefore can not be guaranteed
  • the order value for breakfast deliveries has to be at least 50 euro

At noon :

  • delivery between 10h30 and 12h30
  • 98% of the orders are delivered before 12am
  • the order value for lunch deliveries has to be at least 30 euro

In the afternoon :

  • delivery between 14h00 and 16h30
  • deliveries are carried out by mutual agreement in line with our terms & conditions
  • the order value for deliveries in the afternoon has to be at least 50 euro

In the evening :

  • delivery between 17h00 and 18h30
  • deliveries are carried out by mutual agreement in line with our terms & conditions
  • the order value for deliveries in the evening has to be at least 50 euro

Defining of delivery fees

De Laere BVBA reserves the right to call upon a logistics provider to deliver the products at the address specified by the customer. If a delivery requires incidental expenses the customer will be consulted prior to delivery.

At noon delivery is free of charge for each order as of € 30 for provision in a 5 km radius around the store in the center of Zaventem.

For delivery at noon of an order of less than € 30 in a 5 km radius around the store in the center of Zaventem we reserve the right to charge an additional € 8.90.

In practice regular customers don't pay delivery fees when the average value per order is around € 30. In this case, the customer is automatically integrated into one our fixed delivery rounds.


Definition of free deliveries

Deliveries are mainly performed in a 5 km radius around the shop in the center of Zaventem and in particular in these zones :

1831 Diegem business park
1930 Zaventem - Nossegem
1932 St.-Stevens-Woluwe

Within this radius deliveries are free of charge as of the following minimum values :

€ 50 for breakfast orders
€ 30 for lunch orders (delivery between 11h00 and 12h15)
€ 50 for deliveries in the afternoon & in the evening between 14H00 and 18h00

For all deliveries outside the radius of 5 km around the shop you will find the minimum value per delivery below.

For delivery between 11h00 & 12h30

Minimum order of € 50.00 :

1140 Evere
1831 Diegem Centre
1930 Nossegem Centre
1931 Brucargo
1933 Sterrebeek

For other regions or other times of delivery, the possibility the possibility to deliver your order and possible surcharges need to be discussed in advance.

Regions where deliveries are possible provided mutual agreement:

1820 Steenokkerzeel
1830 Machelen
1800 Vilvoorde
1110 Brussels NATO
1950 Kraainem
1200 St-Lambert

Check our Terms and Conditions for additonal information.

Questions ?

Don't hesititate to call us when you have a question

02 720 00 97